FAQ's

 

When will Trinity start charging me Service Charge?

Under the terms of your lease or transfer, service charge is payable for the full duration of the ownership of your property.

In the case of a new development however, often the developer is likely to retain control and carry out any early management services such as cleaning or landscape maintenance until they are ready to handover responsibility to Trinity. In these situations, Trinity will generally not commence collecting the service charge until the particular block or area of new development has been handed over to us and we are providing the services. We will write to you once we commence management services.

If you have paid service charge to the developer when you completed your purchase, this will be passed over to us and will remain as a credit on your account until we begin providing services.

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What happens whilst the developer is still building?

In the case of a development still under construction, particularly a large or phased development, often the developer will retain control and carry out any early management services such as cleaning or landscape maintenance until they are ready to hand over responsibility to Trinity. This will mean that some or all areas will not yet be the responsibility of Trinity.

In these situations, Trinity will generally not commence collecting the service charge until the particular block or area of a new development has been handed over to us and we are providing the services.

This also means that some areas of your development may be incomplete or part of a working building site and so some 'give and take' may be required in respect of unfinished roads or landscaping and increased levels of noise and dust.

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My property is empty, why do I still have to pay?

Under the terms of your lease or transfer; service charge is payable for the full duration of the ownership of your property irrespective of whether it is occupied or empty.

Each property owner contributes towards the costs of the services and these contributions add up to 100%. If we did not charge you whilst the property was empty, we wouldn't recover 100% of the costs and there would be a shortfall which would have to fall unfairly upon the other owners.

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Do I need to tell Trinity if I am selling my property?

Under the terms of your lease or transfer, you are required to fulfil certain formalities upon the sale of your property. The solicitors acting for vendor and purchaser will normally deal with these matters for you but you should advise your solicitor at an early stage that your building is managed by Trinity and pass on your contact details.

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Do I need to tell Trinity if I am letting my property?

If you live in a leasehold property, it is likely that your lease will require you to obtain consent before you let your property which, we will not unreasonably withhold.

You should write to us at our Head Office and we will let you know the procedure for letting. You must also ensure that you give us a correspondence address for where you will be living.

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Do I need to tell you if I don't live at the property or I am an Investor Purchaser?

It is very important that you advise us in writing of your correct address if you do not live in the property, otherwise you may not receive invoices and other important communications which could result in legal action being commenced against you.

Legally we have to send invoices to the property to which they relate unless we are advised otherwise by the owner. It is your responsibility to advise us and you must not rely on the developer to tell us or assume that we will know that the address stated on your lease is correct - we have no way of knowing if this is your current address or a previous address.

For legal reasons, you must tell us about a new address in writing, by post to our Head Office or email.

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