Developers
Mon 6th September 2010
FAQ's
A complete listing of frequently asked questions broken down into five categories - About Trinity, Service Charge & Ground Rent, Moving In / Selling My Home, Maintenance & Repairs and Management of the Estate.
Please select a category from the list below:
Maintenance & Repairs
- What repairs are Trinity responsible for and what are my responsibilities?
- How do I report a repair?
- How do I obtain a new Key and Fob?
- Do I need Pet Consent and how do I obtain it?
- To whom do I report faults inside my new home?
- How often will the outside and entrance of the building be redecorated?
- Who checks that the Cleaners and Gardeners are doing a good job?
What repairs are Trinity responsible for and what are my responsibilities?
The respective responsibilities of Trinity and you are set down in your lease or transfer which you must refer, to understand the detailed obligations.
In the case of leasehold apartments, broadly speaking, Trinity is responsible for the maintenance and repair of the common parts, the building structure and exterior, any shared services or equipment and any external grounds. You are responsible for all repairs and maintenance within your apartment.
If you own a freehold house, you are likely to be fully responsible for all matters relating to your individual property and Trinity will only have specific responsibilities in relation to any shared private roads, gates or drainage.
BACKHow do I report a repair?
You can report a repair to Trinity by completing a form in the Get in Touch section, logging onto the Residents area of our website and selecting one of the various 'contact us' options or by contacting our Head Office.
How do I obtain a new Key and Fob?
If you need a replacement or additional key for a shared entrance door or gates, Trinity can normally supply these for a charge. Please contact our Head Office to place your order or, do so via the Residents login section of our website.
You should be aware that keys and fobs often have to be ordered specially from the suppliers and so may take several weeks to arrive. In some cases, the charge from the supplier for an electric fob can be significant and we have to pass this cost onto the purchaser.
We do not have access to keys for your individual front door and we reserve the right to place a limit on the number of duplicates supplied.
Do I need Pet Consent and how do I obtain it?
Most flat leases require the consent of Trinity for the keeping of a pet in an apartment. This is for the protection of your neighbours and the building as some pets can cause a nuisance or damage to the common parts.
Generally, Trinity are only concerned with larger pets such as cats or dogs, and will usually give consent for smaller pets subject to some reasonable conditions.
For further information please contact our Head Office or, do so via the Residents login section of our website.
To whom do I report faults inside my new home?
Trinity is responsible for the building exterior, structure and shared internal areas and equipment. If you are concerned about any problems relating to these areas, then please report these to our Customer Service team at Head Office.
If you have a problem within your individual property then this will be your responsibility. However, most new homes come with a 2 year warranty for defects caused by poor workmanship or materials. If you feel that the problem might fall within this cover, then you should report this to the developers Customer Care department.
How often will the outside and entrance of the building be redecorated?
In most cases, the frequency of redecoration will be laid down in the lease - often not more than every four or five years. In some cases, the lease will require the redecoration to be carried out 'as and when required' in which case we will identify when this is necessary from our programme of inspections.
We will advise you when redecorations are to be carried out, and in many cases the level of expenditure will require us to formally consult with you prior to committing to the work..
Who checks that the Cleaners and Gardeners are doing a good job?
Your building is allocated to a locally based Estate Manager who visits the development on a regular cycle. It is their job to carry out a full inspection to check that services such as cleaning and landscape maintenance are being carried out according to the specification and to a high standard. They will also identify any repairs needed and will check on any repairs recently carried out.
A written report is completed on each visit so that any issues are located and acted upon.
If you have any concerns about the services being provided please contact our Head Office so that we can address these.
