FAQ's

 

My neighbours are noisy, what do I do?

Living in a block of apartments involves a lot of people living in close proximity to one another. If your neighbour is causing a nuisance, the first thing that you should do is have a friendly chat with them - many people aren't used to living in flats and don't realise the problems that they are causing.

The lease contains covenants in relation to not causing a nuisance and so if you are suffering from a repeated problem, Trinity can take steps to enforce the lease. If you want Trinity to become involved, we will need to know the address that is causing the problem together with dates, times and details of occurrences. In the first instance, we will write to the offending owner.

It is also worth remembering that local authorities have wide ranging powers in relation to noise nuisance and you should also seek their advice.

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Too many of the Properties are let to Tenants who don't seem to care. What can I do?

With the boom in buy to let investments over recent years, significant numbers of apartments on many new developments are bought by investors to let out. There is nothing that can be done to change this as all these properties are sold on the open market.

However all property owners have the same responsibilities under the lease, irrespective of whether they have bought their property to let or to live in themselves. This means that they have to ensure that their tenants comply with the terms of the lease.

If you believe that the tenants are causing a problem such as excessive noise or the way in which they are using the facilities, please bring this to the attention of Trinity so that we can take it up with the property owner and/or their letting agents.

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Do I need to tell Trinity if I want to make alterations to my home?

If you live in a leasehold property, it is likely that your lease will require you to obtain consent before you carry out any alterations. This is so that we can ensure that the building structure or appearance is not adversely affected by any alterations.

You should write to us at our Head Office with full details of the proposed alterations and we will let you know about the procedure.

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How do I become more involved in the Management of the development?

It is possible for a group of owners to set up a Residents Association to act as a point of contact between owners and Trinity and/or the developer.

Legislation provides for the formal recognition of properly constituted Residents Associations that represent a majority of owners and this status allows an association to request information on behalf of it membership and be consulted on certain expenditure. If you are interested in forming a Residents Association, Trinity can provide you with some guidance notes to assist you through the process of setting up and obtaining recognition.

On a number of estates, the management responsibilities are held by a Resident Management Company (RMC) set up by the developer with initially either the developer or Trinity acting as directors of this company. Once the development has been completed and sold, the control of this RMC can be passed to the property owners whereupon Trinity can continue to act as their managing agent, carrying out the day to day responsibilities of management. We can advise you if this structure applies on your development.

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