FAQ's

 

How often does Trinity inspect my development?

Estate Managers will visit your development on a regular cycle, usually every eight weeks and more often if there are important matters to be dealt with. During these visits a full building inspection will take place to check that the maintenance services, such as landscape maintenance and cleaning, together with any repairs have been carried out properly. Maintenance issues requiring attention will also be identified.

Other staff such as Building Surveyors will also visit your estate to carry out health and safety inspections and deal with more complex building issues.

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How do I know what Trinity is spending my Service Charge on?

At the start of each financial year, a Service Charge Budget is prepared which is sent out to all owners and which sets out, line by line, how the service charge has been calculated, together with explanatory notes. The budget is an estimate of costs for the forthcoming year based on previous years expenditure for the development, current costs and planned and anticipated expenditure.

Following the end of the financial year, Service Charge Accounts, are prepared for each development, as in accordance with the lease or deed, and legislation. The service charge accounts detail the actual expenditure during the year and are certified by an independent Chartered Accountant as being accurate.

When the accounts are prepared we compare what the actual costs have been to what we have billed during the year, based upon the budget, to identify any surplus or deficit. If expenditure has been lower than anticipated then there will be a surplus that will be credited back to your account; if costs have been higher there will be a deficit, and an additional charge will be payable. Either way, you will only pay your proportion of the actual costs of providing the services.

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Do I need to tell Trinity if I am selling my property?

Under the terms of your lease or transfer, you are required to fulfil certain formalities upon the sale of your property. The solicitors acting for vendor and purchaser will normally deal with these matters for you but you should advise your solicitor at an early stage that your building is managed by Trinity and pass on your contact details.

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How do I report a repair?

You can report a repair to Trinity by completing a form in the Get in Touch section, logging onto the Residents area of our website and selecting one of the various 'contact us' options or by contacting our Head Office.

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Do I need to tell Trinity if I want to make alterations to my home?

If you live in a leasehold property, it is likely that your lease will require you to obtain consent before you carry out any alterations. This is so that we can ensure that the building structure or appearance is not adversely affected by any alterations.

You should write to us at our Head Office with full details of the proposed alterations and we will let you know about the procedure.

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