Privacy & Cookie Policy

Privacy Policy

This privacy policy sets out how Trinity Estate uses and protects any information that you give when you use this website. Trinity Estates is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Trinity Estates is the Data Controller for the purposes of the GDPR. Trinity may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018

What information do we collect from the people that visit our website?

Occasionally we may make use of Google Analytics which is a service offered by Google that generates detailed statistics about the visitors to a website. Their cookies are used to store details how long a visitor spends on a website and where they came from.

The Google Analytics Opt-out Browser Add-on is available for Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

When / What information do we collect information?

Occasionally we may, along with third-parties such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding visitor interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Visitors can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt-out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.
Updates on Privacy Policy

Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the footer of our website.
You will be notified of any Privacy Policy changes:

Via Email

You can change your personal information:

By emailing us
By calling
By logging into your account via the Residents’ Portal or Directors’ Portal (as appropriate)

We collect information from you when you fill out a form, use Live Chat or enter information on our site. The Live Chat function will send you an automatic email that is generated via Click desk, please review their privacy policy prior to usage. The information we collect is : –

Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and website updates

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways (subject to your consent):

To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To follow up with them after correspondence (live chat, email or phone inquiries)
To generate surveys to improve our service provided to you
Update you on site specific information

How do we protect your information?

We only provide articles, blogs and downloadable information. We never ask for credit card numbers, only when payment process is made through our third party system (Propman) for service charge payments.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We use cookies to:

Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party links

We do not include or offer third-party products or services on our website.

Links to other websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at :

Trinity (Estates) Property Management Limited
Vantage Point
23 Mark Road
Hemel Hempstead

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you please write to us at the above mentioned address.

If you believe that any information we are holding on you is incorrect or incomplete or you would like Trinity to delete your personal data, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect and process your request as necessary.


The content of this website is the copyright of Trinity (Estates) Property Management Limited. Trinity (Estates) Property Management Limited copyright must remain on all reproductions of material purchased from this website (“Material”).

You may download, store and use the Material for your own personal use and research or that of your firm or company. You may not republish, retransmit, redistribute or otherwise make the Material available to any other party or make the same available on any website, on-line service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without Trinity express prior written consent.

Nothing on this website constitutes advice, nor does the transmission, downloading or sending of any information or the Material create any contractual relationship.