We would take this opportunity to provide you with some key information about how Trinity have been managing the current covid-19 Pandemic.
Over the last few weeks we have been monitoring the advice being issued by Government, taking the necessary steps to implement our business continuity plans and ensuring that when the time was right to implement changes in the way our teams could work without impacting the services we could provide you as our customers.
Business continuity plan
As from Monday 23rd March all our teams will be working remotely from home. Fortunately, our IT systems enable business as usual with our call teams operating from home. Please continue to call us on 0345 345 1584.
You may be aware that we recently implemented our online maintenance reporting system, this system is available via our website www.trinityestates.com. The report a fault option allows you to report any maintenance issues at your development.
For any other non-emergency query please visit our website and use the contact us section to complete one of the specific query forms.
Services provided at your development
Following the directions issued by the Prime Minister last night (Monday 23rd March) the provision of on-site services by our third-party maintenance partners may be disrupted. We are working with our partners to establish which services can continue to be provided.
Trinity have a network of resource partners nationwide and will utilise this network to provide services as possible. We will utilise our communication channels to keep you update of service visits when available. However, please be advised that some service disruption is inevitable. If you have any queries regarding services, then please get in touch with our teams.
Declaration of your current situation
If you are reporting a maintenance issue either through the online system or via our call team, please be aware that you will be required to answer some simple questions relating to the virus. These questions provide vital information required to protect our teams and partners from any possible exposure to the virus, please ensure that you provide accurate information to our teams.
As the pandemic evolves Trinity will adjust this policy as required. It is our intention to operate “business as normal”. The changes made have been implemented to protect the Trinity team whilst ensuring that we can support our customers during this difficult and unprecedented time.
Following advice from the Government, we will be immediately instructing for the closure of communal facilities on all our managed developments. This includes, play areas, communal lounges, gym areas etc. If it is not possible to close these areas, we would request that you respect the advice on social distancing and large gatherings in public areas.
Thank you for your support and understanding, please get in contact using the methods detailed above if you have any queries. Please keep safe and make contact with our teams if you have any queries regarding your development.