Frequently asked questions
Maintenance & Repairs
Management of the Estate
Moving in & Selling
Service Charge & Ground Rent
My neighbours are noisy, what do I do?
Too many properties are let to tenants who don’t seem to care. What can I do?
Do I need to tell Trinity if I want to make alterations to my home?
How do I become more involved in the management of the development?
What repairs are Trinity responsible for and what are my responsibilities?
How do I obtain a new key and fob?
Do I need to apply for consent to keep a pet at my property?
Who do I report faults inside my new home to?
How often will the outside and entrance of the building be redecorated?
Who checks that the Cleaners and Gardeners are doing a good job?
When will Trinity start charging me my Service Charge?
What happens whilst the developer is still building?
Do I need to tell Trinity if I am selling my property?
Do I need to tell Trinity if I am letting my property?
Do I need to tell Trinity if I don’t live at the property or I am an Investor Purchaser?
How do I know what Trinity is spending my Service Charge on?
Why do I have to pay Service Charge when I live in a Freehold House?
What is the Sinking Fund and Redecoration Fund?
What is the Management Fee?
My property is empty, why do I have to pay?
What has happened to the Service Charge that I paid to the developer when I bought my home?
What do I do if the wrong name is on my service charge invoices?
Why is my Service Charge higher than my neighbour or the building down the road?
What are my rights?
What is Service Charge?
Why do I have to pay Ground Rent?
How can I pay my Service Charge or Ground Rent?
Why has my Service Charge increased?
How do I report a problem?
Can’t find the answer your looking for?
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